Terms and Conditions

Terms & Conditions - Cancellation Policy

1. Trainer Delays and Online Sessions

We strive to ensure trainers are punctual for scheduled sessions. However, unforeseen circumstances such as traffic, weather, or emergencies may cause delays. In such cases, sessions may be conducted online to maintain continuity.

2. Additional Fees

Additional fees may apply for services, including but not limited to taxes, travel expenses, or other costs associated with the chosen destination.

3. Meal Plan Disclaimer

Our micro-nutrient meal plans are designed for convenience and nutritional balance but do not dictate all aspects of your diet.

4. Payment and Refunds

• All training sessions must be prepaid and are non-refundable once commenced.

• Clients must complete required forms (PAR-Q, Lifestyle Questionnaire, Physician Approval if applicable, and Personal Training Agreement) before starting sessions.

5. Session Timing and Early Termination

Sessions begin at the agreed time and last one hour. If a client cannot keep up or poses a safety risk, the trainer may end the session early and reschedule as needed.

6. Cancellation Policy

• Cancellations made with less than 12 hours’ notice may result in forfeiture of the session without refund.

• Rescheduling requires mutual agreement between the client and trainer. No-shows are non-refundable, and rescheduling must occur within 30 days.

7. Prepaid Sessions and Emergencies

• Full payment is required for all prepaid, assessment, or group training sessions.

• Store credits (not refunds) may be issued for emergencies if notified at least two hours before the session.

8. Session Validity and Rescheduling Limitations

• Sessions must be used within 30 days of booking.

• Individual sessions can be rescheduled twice; further changes require trainer approval.

9. Non-Refundable Purchases

All purchases for food plans or apps are final and non-refundable.

10. Account Freezing and Cancellation

• Account freezing transitions clients to a basic membership with a monthly fee of $5–$50 based on selected programs.

• Prepaid sessions are non-refundable upon cancellation, and clients must pay any remaining balance for the current month as per the contract. Failure to comply may result in collection actions.

11. Client Responsibility for Results

Guarantees are contingent upon clients following all steps outlined in provided materials or apps. Failure to adhere to these steps voids any guarantees or credits.

By agreeing to these Personal Training Policies and Procedures, I (as a Client) recognize that I have thoroughly read, comprehended, and fully accepted all of its contents. I am aware that the Assumption of Risk, Waiver of Liability, and Personal Training Policies and Procedures have been designed to be as comprehensive as allowed by the laws of the State of Michigan. In case any part of this agreement is considered invalid, the remaining terms will still be in effect.

I hereby express my commitment to uphold all the terms, conditions, and contract policies, which may be subject to revisions throughout my enrollment. Furthermore, I understand and acknowledge that all sessions will be automatically renewed every month, as explicitly stated in the contract, until its completion or cancellation.